PartyCrate FAQs

Once you’re ready to proceed, we’ll send through your invoice and payment details. Payment can be made via bank transfer unless otherwise arranged.

Yes — a 50% deposit is required to secure your booking and lock in your date.

Please note that bookings are not confirmed until the deposit has been received.

Yes, all hires require payment of a bond. Your bond is returned within three – seven days of your hire return provided all items are clean, damage free and in working order.

Yes, we may be available for bookings on public holidays, subject to availability.

Please note that public holiday and after-hours surcharges may apply.

Yes — we offer delivery, setup, pack-down, and collection for many of our items and installations across Auckland and surrounding areas.

Some smaller hire items may also be available for customer pickup, depending on the item and booking.

 Yes.

If your delivery, setup, pack-down or collection falls outside standard business hours, an after-hours surcharge may apply.

Our standard hire period is generally for one event / one agreed hire window, unless otherwise arranged.

If you require items for a longer period, just let us know and we’ll quote accordingly.

Yes — many of our quotes are provided in an interactive format, allowing you to review your options before confirming.

Once confirmed, payment is completed via invoice.

Please see our cancellation policy for details of booking refunds.

Some items are available for customer pickup, while others must be delivered and/or installed by our team due to size, fragility, transport requirements, or setup complexity.

If you’re unsure, just ask and we’ll advise what’s possible.

In some cases, yes — depending on the item and whether it is currently in storage, out on hire, or in active use.

If you’d like to view something specific, feel free to get in touch and we’ll do our best to help.

We operate by appointment only and do not have a physical retail showroom for walk-in viewing.

If you’d like to view selected props or discuss your upcoming event in person, we’re happy to arrange an appointment.

The person or organisation hiring the items is responsible for ensuring they are returned in the same condition they were supplied in.

If any hire item is returned damaged, broken, excessively dirty, or missing, repair, replacement, or cleaning charges may apply.

Because we reserve stock, time, and availability specifically for your booking, refunds are generally not available for unused or cancelled items once confirmed, unless otherwise agreed.

If your plans change, please contact us as early as possible and we’ll always do our best to help.

Possibly — yes!

If you’re after something custom, themed, or not currently listed online, feel free to get in touch.

We regularly help clients with custom styling concepts, sourcing, and bespoke event pieces.

Hire items are paid for at time of booking, the bond needs to be paid on collection.  Please see our cancellation policy for details of booking refunds.

Some of our more fragile goods are delivery only. We’ll let you know if your items are delivery only, and delivery charges will apply.

We operate by appointment only and do not have a physical retail showroom for walk-in viewing.

If you’d like to view selected props or discuss your upcoming event in person, we’re happy to arrange an appointment.

Latex balloons can become covered with a velvet finish when exposed to atmospheric conditions, such as humidity, or exposure to sunlight. This matte finish is the result of oxidation, the first step of the natural latex breakdown in the bio-degradation. ​If you after this look indoors  please let us know and we can pre-inflate balloons 3-7 days prior your event.

Due to nature of helium gas escaping from balloons it is best to order for the day of the event. Hi-float options are available could extend float time from 3-5 days, Hi-Float are liquid products designed to provide a thin layer of protection inside the balloon that helps helium balloons float for 10-25 times longer according to Hi-float.com

Helium balloons are sensitive to temperature changes. Cold air causes helium to shrink which makes the balloon appear to deflate although it still floats. Heat can cause the helium to expand and the balloon to burst. Latex balloons are also sensitive to light, and balloons of any kind are weakened by dirt and dust.

For home installation we use:
A:removable Command hooks against most commonly glass window or plaster wall, which can be easily removed by pulling the adhesive tab downwards. Please make sure you do this slowly so that the tab comes off in one piece, as improper removal may cause damage to your wall such as paint peeling etc. We are not taking any liability if that happens.
B: Building clamps. If we have to attach 100% damage free. That would mean creating extra frames, therefore installation time will change and therefore cost too. If you have just made changes to your interior please let us know, so we can prepare.
C: Suction cups, used only on the glass.

For venue installation we use:
Command hooks are generally allowed to be used against glass window or acrylic panel if available, but not on the wall (some venues are very strict). It is your responsibility to get approval from the venue manager to use Command hooks. No liability will be taken should the hooks cause damage to the surface they were stuck on, as we will not be the one to remove them.If hooks, clamps, suction cups were not allowed and there are no other rigging options available (such as ceiling beams etc), then you will need to hire a backdrop. We do hire out props please take a look at our hire range

Backdrops hired from other supplier:
If we are fixing your garland to a backdrop, the prop must be ready at the designated time. We are always under tight schedule, pressure and will only have a limited amount of time on site (up to an 1-1.5hour in most cases). If the prop is not ready when we get there, unfortunately we will have to install the garland temporarily elsewhere which you can move later on.

There are a few options – you can pop the jumbo balloons and take the rest home, you can onsell them, or you can get the kids to pop the balloons and they’ll have the best time of their lives. Bump out fee applies if you require us to remove the balloons after the event.

It goes without saying that with balloons, their lifetime is affected by the condition they are in. If you keep them indoor with no direct sunlight, air conditioning, or heating running in the room, they will last up to a few weeks or a month.

​When balloons are oxidised, they will loose their natural shine and become matte and dull in appearance, confetti balloons will become cloudy. Balloons will also shrink faster on a cold winter night or in a room with air conditioning.

With outdoor installation, balloons may oxidise as quickly as in half an hour. Some balloons may pop randomly on a really hot day. Generally you can only assume outdoor garland to last for the day.

Given the organic nature of garlands, no two garland can be made exactly the same. The colours and composition will be the same (or a close match), however the shape or the end result will never be identical to your inspiration photo. We have a certain formula in working out the amount of balloons we use – please see our Instagram page to get a feel of our style.

Please note that your garlands may appear shorter or longer due to its natural curves. Garland length is measured when they lay flat and straight.