Frequently Asked Questions

We accept payment via bank transfer or our online payment system.

PartyCrate Hire is fully insured, a copy of policy available on request.

An invoice can be emailed to you after payment has been made.

Yes you can! If you’d like us to confirm your booking prior to the week of your rental, then please contact us

We are an online only business, we have photos and measurements on the website to help you decide which items are best for your event.  If you have queries please call or email us and we can assist.

Hire items are paid for at time of booking, the bond needs to be paid on collection.  Please see our cancellation policy for details of booking refunds.

Yes, we can deliver to you and collect. The delivery charge is dependent on the location and order  being delivered. Please contact us for a quote.

Yes, by prior arrangement we can deliver and pick up outside of our business hours, this will incur after hours fees.

Our standard hire period is for one day or 24 hours. When collecting on Friday or Saturday, and returning on Monday, the three-day weekend rate applies and is the same as a day rate.

Some of our more fragile goods are delivery only. We’ll let you know if your items are delivery only, and delivery charges will apply.

Yes, all hires require payment of a bond. Your bond is returned within three – seven days of your hire return provided all items are clean, damage free and in working order.

Depending on the type of order, we do require a deposit to confirm your order.

Additional hire charges will apply from the scheduled end of your hire period, until the actual return date.

Unfortunately we are unable to offer a refund for unused hire items.

Yes, please send us an email or give us a call. We don’t have all items on the website, and if we don’t have something we may be able to get it for you.

Yes, we charge the replacement cost for all damaged, broken and missing items. If the damage or loss is greater than the amount of bond paid, you will need to pay the balance. You are responsible for all items during the hire period, so please ensure all equipment is secured when not in use and protected from the weather.

Latex balloons can become covered with a velvet finish when exposed to atmospheric conditions, such as humidity, or exposure to sunlight. This matte finish is the result of oxidation, the first step of the natural latex breakdown in the bio-degradation. ​If you after this look indoors  please let us know and we can pre-inflate balloons 3-7 days prior your event.

Due to nature of helium gas escaping from balloons it is best to order for the day of the event. Hi-float options are available could extend float time from 3-5 days, Hi-Float are liquid products designed to provide a thin layer of protection inside the balloon that helps helium balloons float for 10-25 times longer according to Hi-float.com

Helium balloons are sensitive to temperature changes. Cold air causes helium to shrink which makes the balloon appear to deflate although it still floats. Heat can cause the helium to expand and the balloon to burst. Latex balloons are also sensitive to light, and balloons of any kind are weakened by dirt and dust.

For home installation we use:
A:removable Command hooks against most commonly glass window or plaster wall, which can be easily removed by pulling the adhesive tab downwards. Please make sure you do this slowly so that the tab comes off in one piece, as improper removal may cause damage to your wall such as paint peeling etc. We are not taking any liability if that happens.
B: Building clamps. If we have to attach 100% damage free. That would mean creating extra frames, therefore installation time will change and therefore cost too. If you have just made changes to your interior please let us know, so we can prepare.
C: Suction cups, used only on the glass.

For venue installation we use:
Command hooks are generally allowed to be used against glass window or acrylic panel if available, but not on the wall (some venues are very strict). It is your responsibility to get approval from the venue manager to use Command hooks. No liability will be taken should the hooks cause damage to the surface they were stuck on, as we will not be the one to remove them.If hooks, clamps, suction cups were not allowed and there are no other rigging options available (such as ceiling beams etc), then you will need to hire a backdrop. We do hire out props please take a look at our hire range

Backdrops hired from other supplier:
If we are fixing your garland to a backdrop, the prop must be ready at the designated time. We are always under tight schedule, pressure and will only have a limited amount of time on site (up to an 1-1.5hour in most cases). If the prop is not ready when we get there, unfortunately we will have to install the garland temporarily elsewhere which you can move later on.

There are a few options – you can pop the jumbo balloons and take the rest home, you can onsell them, or you can get the kids to pop the balloons and they’ll have the best time of their lives. Bump out fee applies if you require us to remove the balloons after the event.

It goes without saying that with balloons, their lifetime is affected by the condition they are in. If you keep them indoor with no direct sunlight, air conditioning, or heating running in the room, they will last up to a few weeks or a month.

​When balloons are oxidised, they will loose their natural shine and become matte and dull in appearance, confetti balloons will become cloudy. Balloons will also shrink faster on a cold winter night or in a room with air conditioning.

With outdoor installation, balloons may oxidise as quickly as in half an hour. Some balloons may pop randomly on a really hot day. Generally you can only assume outdoor garland to last for the day.

Given the organic nature of garlands, no two garland can be made exactly the same. The colours and composition will be the same (or a close match), however the shape or the end result will never be identical to your inspiration photo. We have a certain formula in working out the amount of balloons we use – please see our Instagram page to get a feel of our style.

Please note that your garlands may appear shorter or longer due to its natural curves. Garland length is measured when they lay flat and straight.

Our Inflatables / Bouncy castles range from 5m to 8m. We recommend that you have at least 1/2 meter space around the castle. Each of our Inflatables / Bouncy Castle state their sizing and room required for your booking and planning ease.

Our castles are between 5m – 7m tall. Each of the bouncy castles individual page on our site will state their individual height and room required.

Our Hybrid Rex bouncy castle is suitable for children 2-12  years old.

Small bouncy castles are suitable for up to 8 children at one time. These number limits are to suit the average weight of each age group. You can always contact us if you require further information around this.

Prices start from $250. The prices vary depending on the size and type of bouncy castle. Also, all our prices include delivery, set-up, pack-down and removal of the bouncy castle within the Whangaparaoa area.

We require that the castles are picked up by 8pm. However, there are options to have the bouncy castles over night or to have a castle picked up later. Please discuss your needs with us if required.

You can cancel your bouncy castle hire, 7 days prior to delivery. After this time there is a $100 cancellation fee. PartyCrate offers a no cancellation fee for unsafe weather.

Absolutely! We use sandbags to weigh the bouncy castle down and we place mats in front of the castle for safety.

Yes! We do not charge any extra to set up in a park, however you may need to get permission from the park or centre to have a bouncy castle at your event. If there is no power supply you will need to also rent or provide a generator.