Cancellation policy
Cancellation policy. Cancellations made 10 days or more in advance of the event date, will receive a 100% refund minus administration fee $50. Cancellations made within 3 – 6 days will incur a 50% fee. Cancellations made within 48 hours to the event will incur a 70% fee.
Return and refund policy
PartyCrate (“we” and “us”) is the operator of (https://www.partycrate.co.nz) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock/items availability on our website but from time-to-time there may be a discrepancy and we will not be able to fulfill all your order at this time. In this instance, we will contact you about whether you we can arrange alternative product (same value) or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on the destination of the items in the order.This price will be the final price for shipping cost to the customer.
3. Returns
Orders cancelled with less than 48 hours notice may attract a 70% return fee that is non refundable. This will be to cover costs of preparations for your orders that have already been undertaken.
In circumstances where we have had to purchase special order items (such as neon signs, special order arches or floral backdrops etc) we are unable to provide any refund on these items.
NO REFUNDS ARE AVAILABLE FOR CANCELLATION OF GOODS ONCE BALLOONS HAVE BEEN INFLATED OR INFLATED BALLOONS HAVE BEEN DISPATCHED.
In the unlikely event that you feel we have not provided what you have ordered, we will investigate the circumstances and if required, a partial refund or credit may be duly issued.
A change of mind once the balloons have been inflated has no refunds policy as we are unable to reuse any of the materials.
Refunds may be issued in the form of credit.
Once balloons have been delivered, we will deem that the balloons are accepted as is condition and no refunds will be issued and It is your responsibility for the balloons once they are collected. If we are delivering the balloons and there is a problem, we will make sure it is replaced.
We will not provide a refund of the Bond for hired items (shimmer walls / arches / Led cocktail Tables etc) if it has been misused, mishandled or damaged after a successful delivery.
You are not entitled to a refund if we are unable to deliver your order due to being supplied an incorrect address, or being unable to access a secure property.
Product Substitution
Balloons, light up number marquees, number tables, led signs etc may have minor variations from the images shown on the website, Any item replacement will be of equal value. The sentiment and or character will not be substituted.
Latex balloon colour themes will not be substituted – however colour selection may vary due to stock availability. Any replacement will be to equal or greater value.
**CANCELLATION POLICY DURING COVID 19 and beyond
While we understand that this is an uncertain time throughout the world, a lot of time is involved in preparing your order well before your booking date. If the cancelation is within 48 hours 70% of booking is forfeited as we have prepared/inflated your, orginised most of your items. We are happy to rebook it to a different date, restocking fee might apply if your balloons are inflated.
Cancellations made 10 days or more in advance of the event date, will receive a 100% refund minus administration fee $50. Cancellations made within 3 – 6 days will incur a 50% fee.
4.Delivery Terms
The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.
If we are unable to provide your delivery due to adverse weather, vehicle failure, illness or any other factor, we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.
4.1 Transit Time Locally
In general, Orders are usually dispatched within 2 business days of payment of order shipments are in transit for 2 – 7 days
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Customer service
For all customer service enquiries, please submit email us at info@partcrate.co.nz